Terms of service
Click this link to download our full trading Terms & Conditions.
Terms of Business
Thank you for visiting Gardenature, we are entirely dedicated to bringing you the very best products and customer service, we also take great care to respect the trust you place in us.
Before proceeding there are a few things we need you to be aware of, Gardenature provides services to you subject to the following terms which apply to the use of this Website. By accessing our Website and/or placing an order you agree to be bound by the terms and conditions as stated. If you do not agree to be bound by these terms and conditions, you should not use or access this website.
Please allow up to 5 working days for UK delivery. However, we do anticipate getting it to you much sooner!
Standard Delivery: Orders placed on 'Standard Delivery' will usually be dispatched within 48hrs assuming the item is in stock.
In any situation where an item ordered is not in stock, we will immediately contact you via email or telephone to highlight the situation and agree a solution.
Once Gardenature has passed your shipment to the courier it is the responsibility of the courier to deliver within the intended time scale. Whilst there is every intention to deliver on time we cannot be held responsible for delays beyond our control.
Damaged or Missing Items
Items that are received damaged or appear to be missing from your delivery must be reported to us within 5 days. Failure to report a problem within 5 days of receipt may result in us not being able to support your claim.
Risk of Loss
All items purchased from Gardenature are made pursuant to a shipment contract. The Courier takes responsibility once your order is collected from us for onward and on time delivery to you.
An unwanted item may be returned for refund or credit within 14 days of receipt unless otherwise stated in its website description, items such as 'digital content' computer software cannot be returned or refunded. Postage cost is not refundable and would be at the discretion of Gardenature.
In the unlikely event that you are unhappy with any item purchased from Gardenature please contact us by email or telephone before returning anything back to us so that we may advise the best course of action for you. It is important that any unwanted or faulty item is returned as it was received, the original packaging should be intact and that it is in 'as new' condition otherwise we may refuse it.
Gardenature will not refund postage costs for non-fault or unwanted returns. We reserve the right of discretion to charge up to 10% handling fee for re-stock, repackaging and administrative costs where there has been neglect. This does not affect your statutory rights.
Christmas Gift Purchases
For your peace of mind we always extend our returns policy to 10th January for items purchased during November and December which are intended as a xmas present, please indicate 'Xmas Gift' in the order notes at the time of purchase.
All Gardenature manufactured products carry a minimum warranty period of between 1 & 3 years depending on the item and term stated in its description.A limited warranty is given to Camera Cables which are not covered once they have been installed, so it is important to test electrical products before fitting.
Gardenature also acts as a retailer for other branded products and as such warranties are governed by those manufacturers as stated in their respective product descriptions / manuals, these can vary from one to twenty five years.
Should you need to claim on a warranty please contact Gardenature or consult the manufacturer's handbook for their procedures and terms. In some cases this may involve you returning the product at your expense direct to Gardenature, the manufacturer or their UK agent for inspection, repair or replacement. Postage costs may be refundable at the discretion of Gardenature, the supplier or manufacturer.
All products come with a manufacturer’s warranty which provides a separate agreement between the manufacturer and you the buyer. In the event of a manufacturing fault, the warranty will offer repair or replacement during a specified warranty period starting from the date of purchase. If a fault becomes apparent within the first six months you can return your item to Gardenature and we may offer a full refund or replacement, outside of this you would be dealing with the manufacturer directly.
Your Statutory rights are not affected by these guarantees.
When you use our website or send emails to us, you are communicating with us electronically. You consent to receive return communications from us electronically or by telephone. We will communicate with you by telephone, e-mail or in general by posting notices on this website Blog. We will NOT send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under General Data Protection Regulation (GDPR)
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Gardenature or its content suppliers and as such is protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Gardenature and it is protected by the international copyright laws.
Gardenature trademark and trade address may not be used in connection with any product or service that is not Gardenature. Neither may it be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Gardenature. All other trademarks not owned by Gardenature Ltd or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Gardenature Ltd or its subsidiaries.
Licence and Site Access
Gardenature Limited grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Gardenature. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Gardenature. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Gardenature and our associates without express written consent.
You may not use any meta tags or any other ":hidden text": utilizing Gardenature name or trademarks without the express written consent of Gardenature. Any unauthorized use terminates the permission or license granted by Gardenature. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Gardenature so long as the link does not portray Gardenature, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Gardenature logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Membership Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Gardenature and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Your Compliance with Laws and Regulations
You are solely responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to you in connection with your use of our services, including but not limited to, those related to regulated activity, licensed activity, export or import activity, taxes or foreign currency transactions.
Reviews, Comments, Emails, and Other Content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, offensive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a comment or other content. Gardenature reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Gardenature and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Gardenature and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Gardenature or its associates for all claims resulting from content you supply. Gardenature has the right but not the obligation to monitor and edit or remove any activity or content. Gardenature takes no responsibility and assumes no liability for any content posted by you or any third party.
Gardenature Limited and its associates attempt to be as accurate as possible. However, Gardenature does not warrant that product descriptions, pictures or other content of this site as 100% accurate, complete, reliable, current, or error-free. If a product offered by Gardenature itself is not as described in your order (we may use similar photos to the item described for illustration only and may not be the actual product) If you are not happy with an item received please advise us in the first instance, we will always look to rectify any issues that is within our control.
Site Policies, Modification, and Severability
Please review our Full Terms and Conditions, Privacy & Cookies policies posted on this site. These policies govern your visit to Gardenature. We reserve the right to update and make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
1. The competitor's item/s must be identical
2. The competitor's total price must include all ancillary costs, such as delivery
3. The competitor’s price must be publicly advertised online and cannot include any membership/personal discounts
4. We will only match special discounted pricing or short term promotions on a case by case basis and will require evidence of the promotional pricing
5. The competitor must be based in mainland UK and sell direct to customers online only
6. No other promotional offers or vouchers can be used in conjunction with a price match and Reward Points will not be applied
7. We will match the competitor's price if you contact us within 7 days of placing your order
8. We will match to other online retailers only
170 7128 21. VAT is included in the prices displayed and charged at the applicable UK rate in force.
Limited Company Number