Refund policy

An unwanted item may be returned for refund or credit within 14 days of receipt unless otherwise stated in its website description, items such as 'digital content' computer software cannot be returned or refunded. Postage cost is not refundable and would be at the discretion of Gardenature.


In the unlikely event that you are unhappy with any item purchased from Gardenature please contact us by email or telephone before returning anything back to us so that we may advise the best course of action for you. It is important that any unwanted or faulty item is returned as it was received, the original packaging should be intact and that it is in 'as new' condition otherwise we may refuse it.


Gardenature will not refund postage costs for non-fault or unwanted returns. We reserve the right of discretion to charge up to 10% handling fee for re-stock, repackaging and administrative costs where there has been neglect. This does not affect your statutory rights.