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Gardenature Wins Platinum Award!

Posted 20 Feb 2020

Platinum service award
We have always been very proud of our 'year on year' Gold Service Award from 'FEEFO' who independently ask our customers a series of questions in order to rate their overall experience of product and service received from Gardenature. 
Today, we are overjoyed to of received the Platinum Service Award for "Most Trusted Service" in consistently delivering excellence! 

Our thanks go to all of our lovely customers that have contributed in taking the time to respond to emails from Feefo after making a purchase with us. Your feedback has helped us understand what we do well and any areas we need to improve upon.  In this day and age where the internet allows you to shop from anywhere, we believe it is vital to always deliver beyond the customer expectation in both product and service. "Thank you so much to everyone for your support and loyalty not just in repeat business but recommending us to others too, we would not have a business without you!

This is what FEEFO have told us:

Gardenature has proved its commitment to putting its customers above all else time and time again. When shoppers see the Platinum Trusted Service award on your website, they can be confident your business will deliver exceptional customer experience every time they shop with Gardenature or use your service.  The Trusted Service award has always been about recognising companies that truly excel. Your new Platinum award is about consistent achievement, sustained over the last five years to provide outstandingly high levels of customer experience. 

Gardenature has consistently achieved a Gold rating and you have every reason to shout about how you stand out from your competitors having now turned Platinum. It’s a tough challenge and very well deserved!

by Simon Byland