Terms & Conditions

Click this link to download our full trading Terms & Conditions


Terms of Business

Gardenature provides services to you subject to the following conditions. 
These terms apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions. 
If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by e-mail, or call us on 01255 514451


DELIVERY

Please allow up to 5 days for UK delivery. However, we do anticipate getting it to you sooner!

Standard Delivery: Orders placed on 'Standard Delivery' will usually be dispatched within 48hrs assuming the item is in stock.
 
Next Day Delivery: Orders requesting 'Next Day Delivery' received BEFORE 15:00hrs will usually be dispatched the same day, assuming the item is in stock. Orders requesting 'Next Day Delivery' received AFTER 15:00hrs will usually be dispatched on the next working day, assuming the item is in stock.
In any situation where an item ordered is not in stock, we will immediately contact you via email or telephone to highlight the situation and agree a solution.
Once Gardenature has passed your shipment to the courier it is the responsibility of the courier to deliver within the intended time scale. Whilst there is every intention to deliver on time we cannot be held responsible for delays beyond our control. 
 
 

RISK OF LOSS

All items purchased from Gardenature are made pursuant to a shipment contract. The Courier takes responsibility once your order is collected from us for onward delivery to you.

 

RETURNS

An unwanted item may be returned for refund or credit within 14 days of receipt unless otherwise stated in its website description, items such as computer software cannot be refunded. 
If you are unhappy with an item please let us know by email or telephone before posting anything back to us so that we may advise the best course of action for you. It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's unused, as new.
Gardenature will not refund postage costs for non-fault returns. We reserve the right of discretion to charge upto 10% handling fee for re-stock, re-packaging and administrative costs where there has been neglect. This does not affect your statutory rights.


PRODUCT WARRANTY

All Gardenature manufactured products carry a minimum of two years warranty. Gardenature acts as a retailer for other branded products and as such warranties are governed by those manufacturers as stated in their product descriptions, these can vary from one to twenty five years. Should you need to claim on a warranty please contact gardenature or consult the manufacturer's handbook for procedures.

PRIVACY

Please review our Privacy Policy, (which also governs your visit to our website) to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Gardenature or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically or by telephone. We will communicate with you by telephone, e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement and that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Gardenature or its content suppliers and as such is protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Gardenature and it is protected by the international copyright laws.

TRADEMARKS

Gardenature trademark and trade address may not be used in connection with any product or service that is not Gardenature. Neither may it be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Gardenature. All other trademarks not owned by Gardenature Ltd or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Gardenature Ltd or its subsidiaries.

LICENCE AND SITE ACCESS

Gardenature Limited grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Gardenature. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Gardenature. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Gardenature and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing Gardenature name or trademarks without the express written consent of Gardenature. Any unauthorized use terminates the permission or license granted by Gardenature. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Gardenature so long as the link does not portray Gardenature, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Gardenature logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Gardenature and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Gardenature reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Gardenature and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Gardenature and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Gardenature or its associates for all claims resulting from content you supply. Gardenature has the right but not the obligation to monitor and edit or remove any activity or content. Gardenature takes no responsibility and assumes no liability for any content posted by you or any third party.

 

PRODUCT DESCRIPTIONS

Gardenature Limited and its associates attempt to be as accurate as possible. However, Gardenature does not warrant that product descriptions, pictures or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Gardenature itself is not as described in your order, (Sometimes we use other photos than the items shown. They are for illustration only and may not be the actual product ) your sole remedy is to return it in unused condition.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our Full Terms and Conditions, posted on this site. These policies also govern your visit to Gardenature. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our Management staff by clicking on contact us

VAT Number 

170 7128 21. VAT is charged at the applicable UK rate in force.

Limited Company Number 

05604321